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Student Staff Training & Induction Program

What's in the Course?

Welcome to UL Student Life

As a new appointed Building Operations Supervisor/Building Operations Assistant you are now part of the Information & Services team. The Information & Services Team is a go-to resource for students navigating university life. Dedicated to assisting students with a wide range of inquiries, we ensure students get the answers they need, whether it’s about academic programs, campus facilities, or administrative procedures. The team excels at signposting students to various university services, ensuring they have all the tools and resources necessary for a successful and enjoyable university experience. In order for you to be effective in your role, you must complete this mandatory training module.

About the Programme

The training programme consist of 8 short modules to help you become effective in your role. Each module is broken up into engaging content, that you can pause, rewind and review anytime you like.

As you navigate through each section, your advancement will be tracked to provide a structured and thorough educational experience. Completing all sections is mandatory, ensuring you acquire the essential knowledge and skills required to commence your new role confidently. Enjoy the flexibility of learning at your own pace while meeting the necessary milestones for your professional development. Your journey to expertise starts here.

Course Includes

HR Induction

Our online HR induction program is crafted to provide you with a smooth and efficient start to your new role. Accessible anytime, anywhere, this comprehensive digital orientation covers essential company policies, culture, and procedures. You’ll gain valuable insights, meet virtual key colleagues, and receive all the tools needed to excel. Start your journey with us confidently, equipped with everything you need to succeed.

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Dignity & Respect

At our organization, we uphold the principles of Dignity & Respect as fundamental to our workplace culture. We are committed to fostering an environment where every individual feels valued, heard, and treated with fairness. By promoting mutual respect and understanding, we ensure a positive and inclusive atmosphere where everyone can thrive and contribute their best. Join us in maintaining a respectful and dignified workplace for all.

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Student Services

This training program offers a comprehensive overview of our student services, designed to equip you with the knowledge and tools to effectively support our student community. You’ll gain insights into the wide array of resources and assistance available, ensuring you can guide and aid students in maximizing their university experience. You will learn how we are dedicated to enhancing student success and well-being.

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Dealing with Students in Distress

In this training, we will equip you with the essential knowledge and skills to appropriately refer a student in distress. You’ll learn to recognize the signs of distress, understand the available support resources, and follow the correct protocols to ensure the student receives timely and effective assistance. Our goal is to empower you to make a positive impact on student well-being through informed and compassionate referrals.

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Room Bookings

This training will familiarize you with our room booking system, enabling you to manage all requests with ease and efficiency. You’ll learn the ins and outs of the platform, ensuring you can quickly book, modify, and coordinate room reservations to meet everyone’s needs seamlessly

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Health & Safety

Health & Safety training is essential for your role to ensure a safe and secure environment for everyone. This training will equip you with the necessary knowledge and skills to identify potential hazards, understand safety protocols, and promote a culture of well-being. By completing this training, you’ll play a crucial role in maintaining a healthy and safe workplace for all.

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Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Step outside your comfort zone

Meet Elaine

Elaine Ryan is our HR Associate and has been working with UL Student Life for over 15 years. Elaine is available to support you with expert advice and tailored solutions. Accessible via email for your convenience, she is committed to addressing your HR needs promptly and efficiently. Additionally, you can take advantage of our monthly HR Clinics, where you can book one-on-one sessions for personalized guidance. Elaine’ s Qualifications & Accreditations include:

  • Accredited Executive, Business & Life Coach to Degree level
  • NLP Practitioner in both New Code & Classic Code
  • Cognitive Behavioural Therapist
  • Employment Law, Discipline & Dismissal
  • Leadership Skills
  • Managing and Motivating Remote Workers
  • Team Building
  • Situational Leadership
  • Stress Management
  • Time Management
  • Performance Management

You can contact Elaine on elaine@eraltd.ie

Outstanding Customer Service

In a student centre environment, we pride ourselves on delivering outstanding customer service, guided by these simple yet essential pillars:

  • Accessibility: Ensuring services and support are easy to access for all students.
  • Friendliness: Providing a welcoming and approachable atmosphere for every student.
  • Efficiency: Handling student inquiries and needs promptly and effectively.
  • Supportiveness: Offering helpful and empathetic assistance to address student concerns.
  • Communication: Keeping clear and open lines of communication with students.

These pillars help us create a supportive and engaging student union, dedicated to enhancing your university experience.